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Knowing the purpose of insurance

Published in Mint on 15th January, 2018. Written by Kapil Mehta. Last week, I received a new year’s Whatsapp greeting from Kalu. He was a poor worker who had been insured through a Trust that bought health insurance from us 4 years ago. I remember Kalu’s case well. For the first 4 months of that […]

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Tardy complaint handling and service hurts insurers

Published in Mint on 2 September 2015, Written by Kapil Mehta Last week, The New Yorker released a curated edition of its best cartoons over the past 90 years. My favourite is of two cavemen who have obviously just made a sacrificial offering. One of them looks quizzically at the other and says, “I don’t […]

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Blame the product design; not the insurance agent

Published in Mint on 15 August 2015, Written by Kapil Mehta I would not like to be an insurance agent. Research regularly reconfirms that it is one of the most looked-down upon professions in the US, Australia, the UK, most of Asia and India. A Gallup Inc. poll conducted in the US between 1977 and […]

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Feedback helps mediclaim ratings advance

Published in Mint on 27 July 2015, Written by Kapil Mehta The Mint Mediclaim Ratings (MMR) rate individual health insurance products across age and sum assured categories, and are tracked by industry and insurance buyers. Readers write in with detailed queries, often commenting on product specifics. Insurers with A-rated products prominently display these on their […]

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Putting the spotlight on home insurance

Published in Mint on 1 July 2015, Written by Kapil Mehta A friend owns a house in South Delhi where she has regularly paid insurance charges to the maintenance agency. Last year her home was gutted by a fire. The insurance claim of Rs.20 lakh was denied on two counts: the insurance had been bought […]

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Sorting out the hospital imbroglio

Published in Mint on 14th December,2017. Written by Kapil Mehta Once again, the public and the government are at loggerheads with hospitals. Several high-profile cases have been reported in the media with blame being generously meted out. Unfortunately, if the posturing does not address systemic issues, it would be a crisis gone waste. The situation […]

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